Blog of Josh Hall

User education is not an acceptable replacement for quality or good process.   Stop trying to pass it off as if it is.  We’ve all been there, I’m sure.  Someone is trying to sell you something, or give you something they don’t want, but you have to do something special in order to get the […]

Do you realize how important brand names are?  Until I see how often I call items by only 1 of the specific products names, as if it were the general term.  I had created a list with friends on what they should actually be called, but some we were stumped because we were just so […]