Blog of Josh Hall

If you’ve got a bunch of unrelated people in the To or CC recipient sections, you’re doing it wrong.  Unless everyone needs to know of replies immediately,  use the BCC.  An informational trick here is to just copy and paste who it went to in the body of the email.

If someone sends you an email with a question, then respond to it.  Emails are conversations too.  Ignoring it is just like staring at them blankly in the face. for days.

if resolution can’t be met over 3 emails, it’s time to escalate to the phone.  Don’t forget rules 161 and 162.

Talking in public restrooms should be avoided at all costs.  You have a job to do, and you should be focused on your task.  Talking across stall walls is completely forbidden.  That’s just weird for everyone involved.  Yes, talking on your phone counts as talking across walls.